FAQ

1. Where can I find your catalog/price list??

You can request our price lists by sending an inquiry to our email. We will then provide you with our E-Catalog.
Email:jamessu@dinhuey.com

2. Are you a factory or trading company?

Dinhuey jewelry manufacturer Is The #1 Online Supplier Of Hip Hop Jewelry Worldwide, Professional industry-leading manufacturer and it specializes in making high-end customized jewelry

We accept MOQ 1 pcs,95% Products in stock.
Brand Customization Service:Custom(OEM) Logo Engraving/Lasering.
Free Marketing Strategy Suggestions.
Update the lastest and trendy designs every month.
Constant Quality: Strict IQC
NDA Enforcement: Customer proprietary protected
Punctual Delivery: Stable and efficient supply chain

The service we promise
1. One-stop solution
2. Quality assurance
3. Professional support

3. How many employees do you have who work on the jewelry?

There are 15 product developers, 13 designers and 215 workers in our Factory. With 95% of products in stock, we can quickly deliver the goods within 1-3 days. We can produce items made of genuine gold, silver, real diamonds, moissanite and lab grown diamonds as well as customize various products such as large size pendants, cuban chains and tennis chains.

4. What material is the product plated?

All our products are electroplated with real gold, mainly Palladium and Rhodium.

We also can provide IP ROSE, IP BLACK , ANTIQUE GOLD , ANTIQUE BRONZE and etc ,with the special requirements of customers.

5. Do you provide real gold and real diamonds?

Most of our products are made of environmentally friendly and high-standard 316L stainless steel, brass, and sterling silver as the metal foundation. The gemstones are in 5A grade zircon of our current products.

Regarding the customized products, we accept more advanced customized requirements such as Real gold, Moissanite, Laboratory-Grown Diamonds, and Natural Diamonds.

The material, electroplating layer, and environmental compliance of the products are all certified and issued by international authoritative certification bodies (SGS, TUV, GRA, NGTC), which can be inquired on the certification body's official website.

6. Will the jewelry fade?

Copper products can maintain 1-3 years without fading; stainless steel and silver products do not fade for 5 years. But your careful maintenance will greatly help to last its beautiful finish.

Because our products adopt a 5-layer electroplating process, the electroplating thickness of real gold (gold/rhodium) is 5-10 times higher than that of the market, and adopts the latest nano-protection technology; stainless steel products We use the most advanced and reliable electroplating process in the industry, PVD.

7. Will your CZ stones fall out?

No, we offer high-quality 5A Zircon Stones and 4 prong settings. They are different from glued ones and won't fall out.

8. Can your products be custom designed?

2D drawings: 1 day; 3D drawings: 2 days; Prototyping Lead time 2 weeks; (After CAD approval) Production Lead Time: 25-28 working days.

We would like to understand your specific detail for your customized designs, it’s very important for us to give you an estimate quote.Because all the cost are based on the metal material, stone quantity, plating thickness, and your order quantity.

9. How long does it take a sample production?

The lead time of samples depends on which kind of customized the design. Normally design or slight change based on our jewelry need one week. The complicated design which needs to create mold should take one month after the drawing confirmed.

10. Can my logo be engraved on the product?

Yes, we can provide multiple solutions such as laser, casting, enamel, silk screen, etc. It should be noted that the cost and time of different processes are quite different. In the case of small batches, we recommend a fast and low-cost laser process.

11. Can you provide packaging design?

Yes, we can provide multi-style, multi-material design and customized services for jewelry boxes, packaging bags, warranty cards, etc.

12. Does all items in stock?

Yes, 95% of the products are in stock, and the stock is sufficient. Inventory items are shipped within 2 days after receipt of payment.

Transportation for small package express:

DHL 3-5 days;

FEDEX: 4-8 days;

Yuntu: 8-16 days (May be delayed in special circumstances);

Epacket: 10-30 days.

Transportation for heavy package express, we provide more economical logistics channels for your choice, like DHL/UPS/FEDEX/ SEA and RAIL.

In particular, we are a contracted VIP customer of DHL and FedEx. We can get special support in terms of service and price. At the same time, we have also contracted with Yuntu, Epacket and other more economical providers .

13. What is the competency of your sales staff?

Each of our sales staff have undergone rigorous training. They strictly follow our SOP and have good communication and understanding skills with customers.

In the face of customer procurement needs, we will quickly set up a project team to provide customers with key node output effects in the product design and production process.

14. What should I do If I have more questions?

If you have any further question, pls feel free to contact us anytime!

Email: jamessu@dinhuey.com

15. Can I custom our brand box from other factory and send them to you?

Yes, you can custom your box from other factory, and then send the boxes to our warehouse, we will help you to pack your order with your packaging.

16. Which express do you use? And how long it will take to our country?

17. Are you able to apply my company’s logo on the products?

Yes, we do. Please let me how you want to do the logo on products.
Our business partners normally do 3 kinds of method of the logo.

1.Welding Logo(Mostly in Iced out cuban)
Logo on buckle mold fee: 150USD; Lead time date: 25-28 working days
Repeat order - MOQ 10pcs each designs.

2.Engrave Logo method(It looks deep)
MOQ: 30pcs per designs, per size.
Engraving fees: USD 50
Lead time: 25-28 working days , we need to do the new engraving process of your logo.

3.Lasering Logo Process(White look of the logo,Mostly choose this one,Sample pics provided)
No MOQ requirement;
$3<5 pcs (Sample order)
$1<20pcs.
Free charge over 50pcs.

18. Which payment way do you support?How about Alipay?

Alibaba trade assurance, TT, Paypal (will charge extra 5% handling charge). We don't support Alipay.

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